To better understand and gain empathy for our target group, I conducted user interviews at A Wider Circle in DC.
During the interviews, I framed questions to allow for a conversation geared towards gaining insight into feelings and experiences related to their daily lives. After analyzing the responses, we found a general pattern among these interviews.
1. Users have a difficult time finding available beds at shelters.
2. Many in the community are aware of the available programs, especially for those at intersections.
3. Some shelters are actually dangerous places for women, members of the LGBTQ+ community and more.